Questions we hear every day.

FMCG, pharma, electronics, apparel, agri-input, and building-material distributors managing 40 to 5,000+ retailers. And for the retailers who buy from them — from urban modern trade to tier-3 kirana shops.

Most distributors are fully live within 72 hours — data migration, retailer invites, and Tally/Zoho integration all included. Enterprise deployments with custom integrations take 2–3 weeks.

Not at all. Our onboarding team does the configuration. You pick the workflow, we set it up. Your staff logs in and starts working.

No hard cap — the console is built to scale from 40 to 4,000+ retailers.

Yes. Per-retailer credit lines and limits, per-retailer-type rate cards, channel allocation, and per-tier order limits — all enforced in real time on the ordering bridge.

Yes. Rate cards override price by retailer-type, channel allocation caps how much on-hand stock the ordering channel can see, and the five-type offers engine (percent, flat, free-goods, slab, combo) applies live as retailers order.

Yes — GST-native on the distributor side. Each sales invoice generates its IRN and signed QR through the IRP, HSN/SAC tagged and place-of-supply aware, with GSTR-ready reports.

Yes. Lot-level stock with batch and expiry, FEFO (first-expiry-first-out) picking on every fulfilment, and an append-only stock ledger you can audit — built for pharma, FMCG and agri-input.

Yes — real double-entry accounting inside the console: chart of accounts, ledgers and vouchers up to a Trial Balance, P&L and Balance Sheet, plus export to Tally and sync with Zoho.

No. It is a web app you open in any browser and can install to your home screen in a tap — no app store, no download, no PC at the counter.

Yes. Connect to every distributor you buy from and browse each one's live catalogue — your price, GST and stock — from a single login.

The apps are in English today, with Indian ₹, number and date formatting throughout.

Yes — a full counter-billing POS: batch-wise lines, item- or bill-level discounts, round-off, a printable GST invoice, and double-bill protection. Pharmacy extras like OPD, drug schedules and consultant capture are built in too.

One screen shows your customers' receivables and your dues to suppliers, with cheque tracking — and at day-end, cash sessions and settlement reconcile your card and UPI takings against the bank.

Inside the apps, payments are recorded by method — cash, UPI, card, cheque — and reconciled at day-end; RetailXpress tracks the money, it doesn't move it (no third-party payment gateway).

Yes — export your vouchers and documents to Tally Prime, with a guided setup that takes minutes.

Yes — a native Zoho Books sync to keep your invoices, purchases and inventory in step. No developer work needed.

Those aren't built-in connectors — Tally and Zoho are. For anything else, use the REST API and webhooks to push data into your own systems.

Yes. Full REST API + webhooks, documented at docs.retailxpress.ai.

All data resides in India on ISO 27001-certified infrastructure. Encrypted at rest (AES-256) and in transit (TLS 1.3). Daily encrypted backups with 30-day retention.

One-click CSV or JSON export for retailers, transactions, inventory, and ledgers. You own your data.

Yes. Full ISO 27001:2022 certification, audited annually.

SOC 2 Type II report available on request under NDA.

Granular RBAC with 12 built-in roles plus custom role builder. Field-level permissions on sensitive data.

Immutable audit log for every invoice, payment, credit change, and master-data edit. Exportable for compliance reviews.